Current
Commitment:
£25m
Date of investment:
2016
Sector:
Technology Services
Buy & Build:
14 Completed Acquisitions
“Horizon Capital have been a strong partner for Sabio on its Journey over the past five years. Together we have quadrupled revenue, expanded from the UK across Europe and developed our own software solution. Horizon Capital has supported Sabio in ten acquisitions and a very smooth management transition as the business grew. The Horizon Capital teams understanding of technology businesses stood them apart from other funders.”
Lee ShortenChairman, Sabio
Background
Sabio is a market leading provider of customer experience technology to large corporates across Europe. The business which includes Sabio, Dvelp, flexAnswer, Coverage and Anana, among others, and delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences.
Through its own technology and that of world-class technology leaders such as Avaya, Genesys, Verint, Twilio and Google, Sabio Group helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels.
The Journey so far
Sabio has been transformed from a UK focussed business with three technologies at the time of Horizons investment in 2016 to a pan European business with a full spectrum of technologies from over ten leading vendors including Twilio and Google. In the past five years Revenues and EBITDA have more than quadrupled and staff numbers have grown by over 300%. As well as its UK operations Sabio now has scaled operations in Holland, France, Spain, Singapore and Malaysia.
In addition to sourcing and supporting acquisitions, we have also invested in the infrastructure of the group with upgraded ERP, CRM, accounting and collaboration tools to build a robust platform for continued organic and M&A led growth.
Buy and Build
Since the investment from Horizon Capital, Sabio has completed 14 add on acquisitions in five countries and is now the largest European provider in its sector.
News & Insights
Related Infomation
Sabio’s Fourth Acquisition with Horizon Capital Backing
We are pleased to announce that our portfolio company Sabio Group, a leading provider of customer contact technology, has acquired flexAnswer Solutions. This is the fourth acquisition Sabio has made…
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Sabio Group acquires voicebot specialist Fonetic
Sabio Group, Europe’s leading technology and digital CX service provider, has acquired Fonetic, a leading Spanish provider of cloud-enabled AI voicebots, chatbots and customer behaviour analytics solutions. The announcement strengthens…
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Sabio Group acquires makepositive, expanding focus on Customer Relationship Management
Sabio Group, a leading European full service CX provider, has acquired makepositive, a large UK-based independent Salesforce consulting partner. makepositive will strengthen Sabio’s ability to support customers with transformative cutting-edge…
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